Question 1

How do I pay?

Accepted Answer

We offer Cash on Delivery only. You pay the rider when your parcel arrives.

Question 2

Can I check the item before paying?

Accepted Answer

Yes. With Open & Accept you can open the parcel in front of the rider and check it before paying.

Question 3

How much is delivery?

Accepted Answer

Standard delivery is Rs. 130 and urgent 24-hour delivery is Rs. 500. Some products ship free.

Question 4

Which shipping services can I choose?

Accepted Answer

Choose Standard delivery for Rs. 130 or Urgent delivery within 24 hours for Rs. 500 at checkout. Some products may have free or custom standard delivery.

Question 5

How do I use the REX10 coupon?

Accepted Answer

Sign in, add items to your cart and enter REX10 at checkout. It gives 10% off your first order.

Question 6

How can I track my order?

Accepted Answer

Open the Track Order page and enter your order number and phone number.

Question 7

What if my item arrives damaged or faulty?

Accepted Answer

Message us on WhatsApp at 0314 3006098 within 7 days with your order number and photos. We'll arrange a replacement or refund.

Question 8

Can I cancel my order?

Accepted Answer

Yes, contact us on WhatsApp before your order is dispatched and we'll cancel it.

Question 9

Do I need an account to order?

Accepted Answer

No, you can check out as a guest. An account lets you use REX10 and saves your address for next time.

Question 10

How do I contact support?

Accepted Answer

WhatsApp or call 0314 3006098, or email support@techrex.store. Support is available 24/7.

Frequently Asked Questions