Refund & Returns Policy

If you are not happy with your order, tell us within 7 days of delivery and return the item unused in its supplied packaging for a full refund of the product price. Delivery charges paid on Cash on Delivery shipping are not refundable unless the item was faulty or incorrect.

• Report a fault, damage or wrong item within 7 days of delivery. • The item must be unused, in original packaging with all accessories. • Share your order number and a short video or photos on WhatsApp.

Once approved, we send a replacement or issue a refund. Refunds are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) within 5–7 business days after we receive the item.

• Tempered glass that has been applied. • Items with physical damage, water damage or misuse. • Change-of-mind returns on opened earbuds for hygiene reasons.

If the item is faulty or we sent the wrong product, we cover return shipping. For other approved returns, the customer covers return delivery charges.