Refund & Returns Policy

You can open the parcel in front of the rider and check the item before paying. If the item is wrong, damaged or not working, simply refuse the parcel — you pay nothing with Cash on Delivery shipping.

• Report a fault, damage or wrong item within 7 days of delivery.
• The item must be unused, in original packaging with all accessories.
• Share your order number and a short video or photos on WhatsApp (0314 3006098).

Once approved, we send a replacement or issue a refund. Refunds are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) within 5–7 business days after we receive the item.

• Tempered glass that has been applied.
• Items with physical damage, water damage or misuse.
• Change-of-mind returns on opened earbuds for hygiene reasons.

If the item is faulty or we sent the wrong product, we cover return shipping. Returns are subject to our terms of service. For other approved returns, the customer covers return delivery charges.

Contact our support team with your order number, or review the frequently asked questions before starting a return.